How to Contact Airlines Via Text Message

contacting airlines via text

Airline call center wait times have skyrocketed since the start of the pandemic, leaving many customers curious about finding other means of getting their problems resolved. A reduced workforce and massive spike in customer requests (due to cancellations, changes, COVID-related entry requirements) have lead to somewhat of a perfect storm that's testing everyone's patience.

Lucky for travelers, the airlines are making progress in the modernization department, adding other channels such as text message, live chat, and even social media direct messaging to the mix.

If you've been wondering how to get through to an airline, whether to make changes to a reservation, re-book a flight that's been cancelled, check on an upgrade request, or more, we'll show you where and how to contact via text message or chat.

How to Contact Airlines via Text Message or Live Chat

Many airlines offer a callback option, allowing you to save your place in line without being stuck on the phone for hours on end. This is a convenient and comfortable alternative, but not not always available to passengers. What you'll want to do is download your airline's mobile app. This will not only save you time but make the entire process more streamlined when it comes to managing your reservation.

Note that reaching out through these channels doesn't necessarily count as a guarantee to reduce wait times to zero, but they will be much shorter (and more convenient for you). Being able to answer a few short prompts to give the agents the background of your problem and then head off to do something else is a definite upgrade from being glued to your phone, listening to the same muzak on loop for hours while getting a neck cramp.

Alaska Airlines

To contact Alaska Airlines by text, just send a message to 82008. Note that requests or issues that could require a payment via credit card should be made by phone. Fortunately, any other simple request or inquiry can be managed through SMS.

American Airlines

Download the American Airlines app and log in to your AAdvantage account. Then, swipe up for more options and choose “Contact American." From there, choose “Chat with us.” Remember: this option is not available if you are not logged in.

Answer a few automatic prompts before proceeding to chat with an agent. To speed the process up – the airline's goal is to resolve your issue without a real human getting involved – select the "my question has not been answered" option and you'll get connected. As with Alaska, the chat feature does not support any payments made with credit card, so you will need to connect through a regular old phone call to complete any financial transactions.

Delta

Download the Delta app (you'll need an iPhone) and click on the "More" icon in the bottom right corner. Scroll all the way down and select the "Message Us" option. There is a link available on the Delta website that will work if you have the Messages app on your computer. This will allow you to text the airline as if you were on your phone – pretty neat!

Similar to other airlines, you'll need to answer a few automatic prompts and share basic information. If you're keen to get connected with a real-life human agent, just be sure to answer "no" when you receive the "Did that answer your question?" prompt. This will allow you to choose the option to connect with a Delta representative.

A major bonus compared to other airlines is that by communicating via Apple Business Chat, you will in fact be able to complete credit card payments/transactions directly within the chat portal.

Hawaiian Airlines

Text 38285 between the hours of 5 AM and 11 PM (Hawaiian Time) to contact Hawaiian Airlines. The airline also works with a live chat feature through its app and website; agents are available 24 hours a day. However, you might need to refresh that page in order to get a link to chat in the event that all representatives are busy.

JetBlue

Both iPhone and Android users can connect with JetBlue via text message thanks to the links on its Contact Us page. For iOS, the channel is Apple Business Chat, and for Android it's Google Business Messenger. Both will connect you to your phone's messaging app and allow you to chat with a representative.

Just like with other airlines, you'll need to respond to some automatic prompt questions to get started. Be sure to reply "no" when asked if your question was answered; verify your identity through a form to then connect with an agent.

Southwest Airlines

To access its live chat feature, Southwest requires travelers to download its app and log in with their Rapid Rewards account. Agents are available between 6 AM and 8 PM (Central Time) to speak with customers. As usual, you'll need to answer a few bot prompt questions to get started. Credit card payments cannot be accepted through the Southwest live chat feature at this time.

Spirit Airlines

To contact Spirit, send a text to 48763. Customers that are either out of the country or that prefer to use WhatsApp can text the airline directly by sending a message to +1 855-728-3555. After answering a few multiple choice prompts, travelers can send a free-form question or inquiry.

United Airlines

The best way to contact United is to log in to the app with your United Mileage Plus account. Choose the "more" option in the bottom right corner and then "Contact Us." You'll be prompted to either click on "Message Us" to chat with a live representative within the app or click-t0-call the airline at 1-800-864-8331. This will give you the choice of contact the airline through your phone's messaging app rather than making a phone call.

If you're unable to reach out via the United app, you can call reservations at the 800 number listed above; after a few basic automatic prompt questions, you'll be asked if you prefer to receive a text message with a link that will launch a conversation thread (versus waiting on hold). United is able to process credit card transactions through a secure link within the text chat for both Apple and Android users.

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