Southwest Airlines Big Tech Outage: Recovery Complete

Here's is the latest.

Monday, July 25, 2016

UPDATE – Southwest says its schedule is now back to normal.

Friday, July 22, 2016

UPDATE – Southwest extends its latest airfare sale as a partial apology to customers.

Thursday, July 21, 2016

UPDATE 8:15 a.m. eastern –Almost over! Southwest says the site has “has been restored with full functionality” but as of this morning they have cancelled more than 220 flights and warn there may be more cancellations. [UPDATE: More than 1,000 flights total were cancelled Wednesday and Thursday] As the airline notes, “recovery will take some time.” If you fly Southwest today (or this week), keep checking your flight's status so there are no surprises. Here's is more from Southwest's statement, posted this morning:

"As of 6:30 a.m. CDT, we have canceled more than 221 flights and continue to manage the flight disruptions across our system. Our Employees are the best in the business, and they are working extremely hard to get you and your luggage to your destination. Thank you for hanging in there with us. We will have more information later regarding flexible rebooking, and we will continue to work with each and every affected Customer to make this right." — Southwest

UPDATE: 1:00 a.m. eastern –It now appears Southwest is back online – at least for some – after an unidentified outage delayed hundreds of flights nationwide. Moments ago, FareCompare tried booking a flight on the airline's site via laptop and phone and everything seemed to function normally though the airline has not confirmed that all its problems have been fixed. Here is the latest information from Southwest, posted to its Facebook page  Wednesday evening (July 20):

"Southwest Airlines reduced the number of flights departing after 9:00 p.m. Central Daylight Time Wednesday in an effort to fully restore our system in preparation of tomorrow's operation. Flexible rebooking accommodation will be available to Customers once our systems are fully functional. Customers who are booked to travel tomorrow, Thursday, July 21, should check flight status information on and plan to arrive to the airport early, as long lines may occur. Our Teams will continue to work diligently through the night to resolve any outstanding issues."

Wednesday, July 20, 2016

UPDATE: 6:20 p.m. eastern – The Southwest site is down again.

UPDATE: 6:10 p.m. eastern – The Southwest site appears to be back online.

July 20, 2016: If you’ve been trying to book flights on Southwest, forget it for the time being; the site is down due to an unspecified outage that has meant "intermittent performance issues" with multiple technology systems. Worse, planes across the nation have been delayed.

You can still check flight status – or check-in for a flight – but only on a phone (we tried with laptops with no success).

Southwest Airlines Outage: Official statement

This was posted on Southwest’s media site today (July 20), after problems began cropping up sometime about 3 p.m. eastern time.

"Southwest Airlines began experiencing intermittent performance issues earlier this afternoon with multiple technology systems as a result of an outage. We are now managing flight delays across our system, with a temporary ground stop in place for those flights that have not left the gate. We apologize to our Customers whose travel plans are impacted. We have a Team of experts working diligently to resolve the technical issues and their efforts have systems gradually coming back online. We expect to continue our move toward a normal operation but believe it will take time. Updates will be posted to the Southwest Facebook page and Twitter accounts." –from SWA Media, July 20, 2016

We will continue to follow this story and update as warranted.

Anne McDermott
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