American Airlines Wins Best Miles Program Honors for Frequent Flyers

Who would have thought a bankrupt airline would be showered with satisfied customer awards? If the carrier is American and the honors are for best miles program, it shouldn’t surprise anyone.

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American’s AAdantage: Oldest Miles Program

The legacy airline, which won top honors in the recent Freddie Awards from the InsiderFlyer magazine/website, has a lot of loyal customers. When American debuted its now 6 million-member strong AAdvantage program back in 1981, it was the first frequent flyers club ever – and was immediately and widely imitated.

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2012 Best Miles Program Winners

Following are a list of winners by geographical region.

The Americas

  • Best Customer Service: American Airlines, AAdvantage
  • Best Elite Level: American Airlines, AAdvantage
  • Best Redemption Ability: TAM, Fidelidade
  • Best Redemption Promotion: Delta Air Lines, SkyMiles
  • Program of the Year: American Airlines, AAdvantage

Europe and Africa

  • Best Customer Service: Lufthansa, Miles & More
  • Best Elite Level: airBaltic, BalticMiles
  • Best Redemption Ability: airBaltic, BalticMiles
  • Best Redemption Promotion: Lufthansa, Miles & More
  • Program of the Year: Turkish Airlines, Miles&Smiles

Middle East and Asia

  • Best Customer Service: Jet Airways, Jet Privilege
  • Best Elite Level: Etihad Airways, Etihad Guest
  • Best Redemption Ability: Etihad Airways, Etihad Guest
  • Best Redemption Promotion: El Al Israel Airlines, Matmid Club
  • Program of the Year: Jet Airways, Jet Privilege


Published: May 2, 2012