Signup for Airfare Alerts

United Airlines is getting a good amount of flack after a 10-year-old girl was left stranded in Chicago when the airline reportedly failed to help her transfer planes.

Tips for children traveling alone

Phoebe Klebahn flew unaccompanied from San Francisco to Chicago, where she was to catch another flight to Traverse City, Michigan, where she would be picked up for summer camp.

Flier claims Virgin Australia policy made him feel like a pedophile

However, when she landed in Chicago, no one showed up to help her make her connecting flight. Phoebe reportedly asked United attendants to use the phone to call her parents – instead, she was told to wait each time, which lead to her missing her second flight.

The camp called Phoebe’s parents, who then called United and asked for help finding their daughter. After being on hold for 20 minutes and a series of transfers, the parents were told Phoebe missed her connection.

What to do when airlines lose your kids

Phoebe ended up on a different flight four hours later and arrived in Traverse City. The Klebahns were later told that United outsourced the unaccompanied minor service to a third-party vendor, who failed to show up.

United has refunded the miles the Klebahns used to buy Phoebe’s ticket, as well as the $99 unaccompanied minor charge. As for their side of the story, United has kept mum on the details.