United Airlines Network Outage Causes Delays, Canceled Flights

Thursday, Aug. 30: United said a hardware failure caused the outage.

Wednesday, Aug. 29: A computer problem caused delays and canceled flights for United Airlines on Tuesday, stranding passengers for hours at airports across the country.

How to Deal with Flight Delays and Cancellations

A “network outage” started around 1 p.m. EDT and lasted about two-and-a-half hours. During this time, United’s website displayed a message that read “We are experiencing technical difficulties. This will temporarily affect our ability to serve you online.”

At airports, some passengers were given handwritten boarding passes while flight crews used hand-drawn seating charts.

Passengers who were affected by the disruption can cancel or rebook their flights with no penalties.

United’s Problems Not New

This isn’t the first time United has experienced computer/network problems. When they merged with Continental in March, things didn’t go as smoothly as thought.

Add to that two recent events where United was criticized for “losing” a 10-year-old girl who was flying alone, followed by a weekend of mechanical-related incidents


Published: August 29, 2012