Thursday, Aug. 30: United said a hardware failure caused the outage.
Wednesday, Aug. 29: A computer problem caused delays and canceled flights for United Airlines on Tuesday, stranding passengers for hours at airports across the country.
A “network outage” started around 1 p.m. EDT and lasted about two-and-a-half hours. During this time, United’s website displayed a message that read “We are experiencing technical difficulties. This will temporarily affect our ability to serve you online.”
At airports, some passengers were given handwritten boarding passes while flight crews used hand-drawn seating charts.
Passengers who were affected by the disruption can cancel or rebook their flights with no penalties.
United’s Problems Not New
This isn’t the first time United has experienced computer/network problems. When they merged with Continental in March, things didn’t go as smoothly as thought.
- Ongoing Computer Glitches, Delays Mar United
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- Merger Woes Continue, Lead to Most Complaints