Travel journalist Brian Sumers introduced us to a new service that may be of interest to flyers. It’s a website called Get Service and it’s all about trying to help you with problems and complaints you encounter with any business, including the airline industry.
Service Works to Resolve Airline Problems
FareCompare has published How to File a Complaint for many travel problems but Get Service may be an alternative for those too busy to do this on their own (their motto is, “Hold-music shouldn’t be the soundtrack to your life”).
It looks pretty easy, and it’s free. Go online, answer a few questions (you may need back-up documentation including flight and/or ticket numbers or bag tag info depending on the problem). Then choose the resolution you’d like, such as getting back a lost item or receiving “compensation”. There are testimonials on the site about folks saving money but we can’t independently verify this.
The motto of Get Service? “Hold-music shouldn’t be the soundtrack to your life” and it appears the service wants to be a substitute for the good old-fashioned customer service so many businesses are cutting back on.
According to the site, there are no guarantees that they will be able to resolve your problems with airlines so keep that in mind. Still, it’s free and it doesn’t sound like it takes very long to lodge a complaint but if anyone has tried it, we’d love to hear if your problem was resolved to your satisfaction.