Maintenance Questions Dog United After Three Weekend Incidents

According to news reports, United Airlines is conducting a “thorough review” after three scary incidents involving inflight problems over the weekend led to aborted flights and stranded passengers.

United Strands 10-Year-Old Girl

Recent United Flight Problems

  • Aug. 18 – Flight 96: Newark to Berlin flight was cut short when a tire burst and debris entered the aircraft’s engine.
  • Aug. 19 – Flight 409: Newark to Seattle flight returned to airport after smoke was seen in the cockpit.
  • Aug. 19 – Flight 1124: Houston to Boston flight returned due to unspecified engine problems.

Guilty Airlines: Where They Fell Down

United: Most Complaints

As FareCompare reported earlier this month, 2012 has been a dismal year for United in terms of passenger complaints. In the first six months of the year, the carrier racked up more than 1,700 complaints – more than three times as many complaints as received by runner-up American Airlines. The airline with the fewest complaints (per enplanements) was Southwest.

Merger Integration Problems

Much of the criticism aimed at the airline is believed to be the result of serious problems United suffered as it integrated its website with Continental – the two airlines announced a merger back in the spring of 2010 but since the online integration of earlier this year, passengers have raged about delays and problems with booking flights and more.

Now concerns have been raised about the airline’s operations, particularly in the maintenance area. We’ll keep you posted.


Published: August 20, 2012