Good news and bad news in the latest airline statistics from the Department of Transportation: More planes arrived on time, but complaints were also on the rise. The figures cover U.S. flights in July.
Fewer Delayed Flights
On-time arrival rates: As you can see, more planes arrived on time in midsummer than we’ve seen in a while.
- July 2015: 78.1%
- June 2014: 74.8%
- July 2014: 75.6%
Note: No lengthy tarmac delays were reported for domestic flights – which the DOT defines as planes idling for three hours or more – but several flights experienced tarmac delays for at least two hours.
Complaints were up, and the majority were typical for peak-summer season, having to do with delayed or cancelled flights or missed connections. The next most popular complaint category: Baggage.
- July 2015: 2,164 complaints
This is an increase of 31% over July of 2014. However, it’s only 5.4% higher than June of this year. If the number of complaints seems small overall, it’s likely most people complain to the airline first, and only file with the DOT as a last resort.