After recent turmoil in United Airline’s top management that saw the departure of long-time CEO Jeff Smisek, a lot of folks have been wondering what’s going to change. Employees of the airline, at least, are getting some answers.
LISTEN: Travel expert Rick Seaney has some definite opinions.
United – Years of Turmoil
The airline has had its share of problems in the past five years, ever since it merged with Continental in 2010, including:
- Less-than-stellar on-time arrival rates
- Failure to reach “unified contracts” with flight attendants and mechanics
- Computer problems during the peak summer season that led to delays
Now, according to Bloomberg – which quoted from new CEO Oscar Munoz’s letter to employees – the airline will consult with workers to try and fix some of these issues.
“Munoz’s letter related workers’ frustration at the company’s spotty performance in recent years, including an anecdote from a 25-year-veteran flight attendant who was near tears as she told him she was ‘tired of having to tell people I’m sorry.'”
What It Mean for United Passengers
One change for the better: United’s website is much improved, though in fairness the changes have been in the works for some time.
The airline has also improved the travel experience by upgrading entertainment offerings and jazzing up its digs at Los Angeles International Airport.
As for other improvements, CEO Munoz noted he’s just starting a marathon but promised his people the right tools to deliver the “service and reliability I know we are capable of.” Stay tuned.