Free Pizza Isn't the Only Nice Thing Airline Crews Do for Passengers

Did you hear the one about the pilot who ordered 50 pizzas from Domino’s? The Frontier captain wasn’t throwing a party, just feeding tired and hungry passengers who were unexpectedly diverted to Cheyenne, Wyo., because of stormy weather. Nice job, Capt. Gerhard Bradner.

Nice – It’s Not Just a City in France

We know flying isn’t easy these days (see Spirit’s new hate campaign for more on that) but a lot of folks who work for the airlines do nice things for their passengers – things they do not have to do. We thought it was time to share some of these anecdotes. If you’ve got a story of your own, we’d love to hear it.

Pizza Pilots

Capt. Bradner isn’t the only pilot to buy purchase pizza for passengers, just the latest one. In case you’re wondering, he paid for the pizza out of his own pocket and no, he won’t say how much it cost.

FareCompare has written about past incidents including a Southwest pilot who ordered from Little Cesar’s and a Delta pilot who phoned Sbarro for pies. Why is it always pizza? Probably because most people like it, and they will deliver.

“I’ll wait with you.”

This incident, which occurred a few years back on a legacy carrier, was told to us by a passenger’s daughter. The passenger – an elderly woman in a wheelchair – was waiting for her escort off the plane. And waiting and waiting. All other passenger had left, and so had the entire flight crew, except for a lone pilot who was about to leave. He put in another call to the service desk to request the escort and he could have left. Instead he said, “I’ll wait with you” and did so for another 20 minutes or so. This anonymous pilot was probably hungry and tired after the cross-country flight and dying to get home. Instead, he waited.

Lost Teddy Bear

Here’s how FareCompare’s Rick Seaney described this incident in one of his columns for ABC News. It involved an American Airlines pilot who blogs as JetHead:

“Last month, he saw a little girl crying at the boarding gate in Dulles. Long story short, the child left her backpack at security (with teddy bear inside) and the pilot risked a late departure to go back and get it. ‘We don’t just fly jets,’ he wrote, ‘we fly people. And the occasional teddy bear.’ The plane departed on time.”

Flight Attendant Festivities

Flight attendants have plenty to do these days and of course their main job is passenger safety but that doesn’t mean they can’t cut loose once in a while. We’ve heard of so many times when they helped passengers celebrate birthdays and anniversaries, and then there was the couple heading to Vegas to renew their marriage vows. A Virgin America crew learned about this and decided  that was a good enough reason for everyone to celebrate and began passing out free drinks for all.

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Published: July 10, 2014