Are You a Happier Airline Passenger? What to Do if You're Not

The latest statistics from the U.S. Department of Transportation reveal complaints against airlines are down – a trend air travel expert Rick Seaney expects will continue in the New Year.

How to file a travel complaint

Passenger Complaints Drop

In November 2013, the DOT received 755 complaints, down from 857 in October 2013, and significantly fewer than the nearly 1,000 complaints processed in November 2012. This could mean any number of things:

  • Passengers are happier.
  • Passengers are getting used to problems and fewer amenities.

It could also reflect more young people flying who do not recall the days before 9/11 when free meals in coach were standard and fees were something you paid in addition to college tuition.

What to Do if You Have a Complaint

Suggestion: Start with the offending entity (such as an airline) and work your way up if necessary.

  • For complaints against an airline, see a list of carriers with links to complaint centers here
  • Another way to make your displeasure known is via social media (it’s worked before)
  • If you can’t get satisfaction from the airline, contact the Department of Transportation
  • If you have an issue with airport security, contact the TSA


Published: January 15, 2014