American Airlines Wins Best Miles Program Honors for Frequent Flyers
Who would have thought a bankrupt airline would be showered with satisfied customer awards? If the carrier is American and the honors are for best miles program, it shouldn’t surprise anyone.
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American’s AAdantage: Oldest Miles Program
The legacy airline, which won top honors in the recent Freddie Awards from the InsiderFlyer magazine/website, has a lot of loyal customers. When American debuted its now 6 million-member strong AAdvantage program back in 1981, it was the first frequent flyers club ever – and was immediately and widely imitated.
Miles Programs – Are They Worth Joining?
2012 Best Miles Program Winners
Following are a list of winners by geographical region.
The Americas
- Best Customer Service: American Airlines, AAdvantage
- Best Elite Level: American Airlines, AAdvantage
- Best Redemption Ability: TAM, Fidelidade
- Best Redemption Promotion: Delta Air Lines, SkyMiles
- Program of the Year: American Airlines, AAdvantage
Europe and Africa
- Best Customer Service: Lufthansa, Miles & More
- Best Elite Level: airBaltic, BalticMiles
- Best Redemption Ability: airBaltic, BalticMiles
- Best Redemption Promotion: Lufthansa, Miles & More
- Program of the Year: Turkish Airlines, Miles&Smiles
Middle East and Asia
- Best Customer Service: Jet Airways, Jet Privilege
- Best Elite Level: Etihad Airways, Etihad Guest
- Best Redemption Ability: Etihad Airways, Etihad Guest
- Best Redemption Promotion: El Al Israel Airlines, Matmid Club
- Program of the Year: Jet Airways, Jet Privilege
