American Airlines' Five Star Service Now Available For a Fee

If you’ve ever dreamed of getting movie star treatment at the airport – complete with curbside escort past the paparazzi, through security, into the lounge and all the way to the gate – quit dreaming and get out your wallet.

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American’s Five-Star Service for a Fee

What The Wall Street Journal once called American Airlines’ “special concierge handling” service, which was not advertised and available only to those in-the-know, is now being touted in a new airline promotion and you too can enjoy it – for a price.

What You Get and What it Costs

This personal one-on-one airport assistance program that American calls Five Star Service includes the following:

  • Curbside meet and greet
  • Check-in assistance
  • Expedited security
  • Access to VIP lounge
  • Priority re-accommodation in case of delays
  • Escort to the gate and pre-boarding assistance

There is also an escort service available during connections, through customs and even to “assist with luggage retrieval” and car service coordination.

Cost depends on airport. Larger hubs which presumably have more experience dealing with celebrities are actually a bit cheaper. For example, at Los Angeles, Miami, JFK and LaGuardia, the service costs $125 per adult and $75 for each additional member of your party or $50 per child 17 and under.

For other U.S. airports, the cost is $200 for the first adult which jumps to $275 at international airports.

Where It’s Available

Five Star Service is now available at the following U.S. and international airports:

  • Boston
  • Chicago O’Hare
  • Dallas
  • Miami
  • Los Angeles
  • New York (JFK and LaGuardia)
  • San Francisco
  • Washington D.C. (Reagan)

The service is available at select airports in Europe, Asia and South America:

  • Buenos Aires
  • London Heathrow
  • Milan
  • Tokyo Narita
  • Sao Paulo

Even VIPs Must Pay a Change Fee

Note: The Five Star Service is non-refundable if changes are made within 12 hours of departure. You can cancel the service between 24 and 12 hours before departure but there will be a $75 refund processing fee.


Published: April 30, 2012