If the latest monthly statistics for U.S. airlines was a report card, the overall grade would likely be “C”. According to the November 2015 Department of Transportation report, they excelled in some areas but had big problems in others.
Airlines On-Time Performance
Overall, airlines posted an on-time arrival rate of 83.7%, up from November 2014’s 80.6%. Anyone who flew this past Thanksgiving will recall there was plenty of dismal weather.
Highest on-time arrival rates
Lowest on-time arrival rates
Complaints Against Airlines
The number of complaints about airline service was up from a year ago:
- Nov. 2015: 1,308 complaints
- Nov. 2014: 912 complaints
Lost Baggage, Lost Pets
The baggage situation got a little better.
Mishandled baggage – reports per 1,000 passengers
- Nov. 2015: 2.58
- Nov. 2014: 2.87
But pets did not have a particularly good month.
- Nov. 2015: 4 animal deaths, 2 injuries
- Nov. 2014: 2 deaths, 2 injuries
Want to see how the airlines have been doing for the past couple of decades? See an archive of all Department of Transportation performance reports here.