Airline Complaints Soar in Latest Government Statistics

If you’ve been moved to complain about your airline, you weren’t alone, not in March. According to the latest statistics from the Department of Transportation, complaints for the month were up over 55% compared to the same month last year, and up more than 27% over February.

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What Airline Passengers Complain About

Presumably most people complain directly to the offending carrier but airlines do not make those public. The government does – every month – and notes that of the 1,733 complaints it received in March, most concerned flight problems categorized as “cancellations, delays and misconnections.” Second most popular complaint category was reservations/ticketing/boarding trailed by customer service, fares and baggage problems. So how did the airlines do?

Best and Worst Airlines for Complaints

Based on the number of complaints per passengers or enplanements for March 2015, these were the biggest offenders:

  1. Frontier
  2. Spirit
  3. American (includes US Airways)
  4. United
  5. Envoy Air (formerly American Eagle)

Airlines with fewest complaints included the usual suspects (good job, Southwest) and one legacy carrier, Delta.

  1. Southwest
  2. Alaska
  3. SkyWest
  4. ExpressJet
  5. Delta

NOTE: These rankings can and sometimes do change radically from month to month. Sometimes an airline just has a bad month.

What’s your biggest complaint? We’d love to hear.


Updated: May 13, 2015