Next time you pack for a trip you may want to add original receipts and a notary seal to your list of necessities. That’s the hurdle one man faced when trying to file a lost baggage claim with Spirit Airlines. “It’s a policy of trying to be as ornery as possible about actually reimbursing for a claim,” said Rick Seaney, the CEO of FareCompare.com. The airline industry expert said consumers who go to Spirit in search of savings on the low-cost carrier should be aware of their policies when there’s a problem.
Published: June 17, 2016